FAQ

Common Questions

General


How is wifieye different from traditional cameras?
→ Traditional cameras only record crime. wifieye actively deters it with human monitoring, strobes, sirens, and talk-downs.
Why in-house monitoring?
→ No third parties. Our California-based center ensures faster response and more accountability. We provide every aspect of service and guarantee everything.
What happens if power goes out?
→ Our solar + battery backup keeps your site protected 24/7.
How does wifieye prevent theft instead of just recording it?
Our live operators intervene in real time using flashing strobes, sirens, and two-way talk-down warnings. If escalation is needed, they immediately notify law enforcement with verified evidence.
Do you offer 24/7 coverage?
Yes. wifieye provides round-the-clock monitoring, 365 days a year.
What areas are you available in?
Currently California and Nevada.
What is a Solar Surveillance Trailer?
A solar surveillance trailer is a fully mobile security unit that delivers rapid, flexible protection without the need for permanent power or internet. They are designed for temporary security needs or remote deployments where traditional cameras aren’t practical. Key components of solar surveillance trailers include: High-definition + cameras with options for thermal or panoramic lenses Telescopic mast for wide-area visibility Solar panels with battery storage for continuous uptime Cellular connectivity for live video transmission Visible deterrents such as lights, sirens, and loudspeakers Solar surveillance trailers are ideal for construction projects, city events, parking lots, utility sites, and other high-risk environments. They help security teams protect assets, deter threats, and respond to incidents in real time.
How Do Solar Surveillance Trailers Work?
Solar surveillance trailers operate as standalone security systems that can be deployed in minutes. They utilize solar panels and battery storage to power cameras, communication equipment, and deterrent features, eliminating the need for wired infrastructure. AI analytics support faster response and smarter detection Key components work together to deliver complete site coverage: Cameras capture HD + footage and transmit it using cellular networks Live video feeds are accessed through a secure platform from any device Monitoring teams receive alerts when motion or activity is detected Built-in lights and audio warnings deter intruders on the spot These systems are designed to be deployed quickly, moved easily, and operated remotely, making them a powerful tool for protecting high-risk or hard-to-reach locations.
Are your units customizable?
wifieye's solar surveillance trailers can be configured to meet any security requirement. Whether you need sharper insight into activity, better coverage in low light, or additional environmental data, a range of features is available to strengthen your security and safety posture. AI Video Analytics: Identify threats as they happen. AI-powered analytics detect movement, trespassing, loitering, and other defined behaviors in real-time, helping to reduce false alarms and support faster responses. License Plate Recognition: Our LPR cameras capture and log license plates, vehicle direction, and movement patterns. Ideal for monitoring site access, tracking vehicle activity, and supporting investigations. Thermal Cameras: Detect heat signatures in total darkness or poor visibility. Thermal imaging supports perimeter protection and critical site surveillance where standard cameras may fall short. Environmental Sensors: Monitor conditions including dust, noise, vibration, air quality, and weather. Our sensors are ideal for construction sites that require regulatory compliance and environmental oversight.

Technological Issues


What industries does wifieye serve?
We specialize in construction, retail, car dealerships, transportation, healthcare, and education — but our solutions are scalable to almost any business that needs proactive security.
My site has no power, will your system still work?
Yes. Our system is designed to run independently via solar power and battery backup. No power, no problem.
Our site is remote, will you get reception?
Yes. We utilize multiple connection methods with several backups guaranteeing service regardless of location.
Can the system be hacked and criminals access the live stream?
No. We utilize multiple VPN's and government level encryption.

Technology & Features


What if internet connectivity is lost?
Wifieye systems use redundant connections and VPN-secured links to ensure continuous monitoring and secure data transfer.
Does wifieye use AI?
Yes — AI helps flag suspicious activity quickly, but human operators always verify before action is taken.
What deterrents do your towers have?
Every tower can be equipped with bright strobes, loud sirens, voice-talk down speakers, and visible branding to warn intruders they’re being watched in real time.
Can the towers be moved as my site changes?
Yes. Our towers are mobile and relocatable, perfect for evolving sites like construction projects.
Does the client have access to the camera feeds and event recordings?
Yes. Every client has a portal login to access their content on any device.
Do you offer different camera options?
Yes. We have everything from 8K cameras to 360 degree cameras, Thermal, Night Vision, PTZ, etc.

Service & Operations


Who installs wifieye systems?
All installations are performed by our in-house technicians — never contractors.
Do you provide maintenance?
Yes. wifieye handles all servicing and maintenance in-house to keep systems running at peak performance.
How fast can you deploy at a new site?
Most systems can be deployed within days of assessment — far faster than traditional wired camera systems.
What happens when an alarm is triggered?
Our operators verify the threat, intervene with deterrents, and contact law enforcement if needed. This eliminates false alarms and ensures faster police response.
Do you replace or supplement security guards?
Both. Many clients use wifieye to replace guards entirely (at a fraction of the cost while limiting liability), while others use us to supplement guards with wide-area coverage.

Cost & ROI


How much does wifieye cost compared to guards?
One wifieye tower can replace the coverage of multiple guards — at a fraction of the payroll expense.
Is live monitoring more expensive than cameras?
Not when you factor in theft, vandalism, downtime, insurance, and liability costs. Just one prevented incident often pays for months of monitoring.
Will using wifieye lower my insurance premiums?
Yes. Many insurers recognize the value of live monitored systems and offer reduced premiums when proactive monitoring is in place.
Does the monthly pricing ever change?
No. One price includes all services and options. There are never additional or hidden fees.
Do you offer short term plans?
Yes. We offer Month to Month plans.

Evidence & Trust


Can wifieye provide video evidence for investigations?
Absolutely. All footage is VPN-secured and stored, providing reliable evidence when needed.
How long has wifieye been in business?
wifieye was founded in 2004 and has been protecting businesses with over 20 years of proven experience.
How long are recordings saved for?
Recordings are saved for a standard of 21 days, longer if needed to meet your needs.

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Our customer support team is available daily from 7am-4pm PST.


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